Passenger Travel Information

Adult Ticket - Passengers who are 16+

If you are 16-17 you can travel unaccompanied if you have written consent from your parent or guardian. Please note that some countries, like France have additional documents needed for you to travel unaccompanied.

Pregnancy guidelines - to travel on our Dover to Calais route a medical certificate is required for women who are more than 38 weeks pregnant. Please note: Dr’s notes / medical certificates must be issued within 7 days of travel.

Child Ticket - Children under the age of 16

All children must be accompanied by a responsible adult, who is 18 or over.

Infant / Toddler Tickets - Children under the age of 4

Infants/toddlers travel free of charge, but please make sure you include them as passengers when you make a booking. Charges may apply on mini cruise bookings.

We are required by law to provide details of every passenger travelling to the relevant government authorities. This is known as Advance Passenger Information (API).

Please be aware that failure to supply this information may result in you not being able to travel. Find out more by visiting our API site, where you can process your information ahead of travel.

You will need the following information available, so please have this to hand:

• Your Booking Reference.

• Passport or other eligible travel document for the lead passenger.

• Passport information including document number, expiry date, date of birth and place of birth for any passengers you are travelling with.

Check-In closes at the below times on our Dover to Calais route:

Vehicles / Motorcycles: 60 mins before departure time.

Foot Passengers: 90 mins before departure time.

Dogs in Pet Lounge: 90 mins before departure time to get your dog on the ferry to France safely.

You must ensure you arrive BEFORE these cut off times. 

Please be advised these are the latest times you can arrive at Check-In AFTER security. Therefore, we encourage you to allow for plenty of time to pass through security checks and allow for busy traffic during peak periods.

Parking

There are no parking facilities in the Port of Dover. If you require parking, we recommend that you contact Relyon Ferry Parking, who offer safe and secure parking facilities on the outskirts of Dover's ferry port. The parking facility is approximately 3 miles from the Port of Dover, but includes a complimentary shuttle service to the port. Find out more here.

Passenger services building (after check in)

Facilities include cash and currency services, toilets, cash point, vending machines, free Wi-Fi access, Costa Coffee, Burger King, WHSmiths, massage chairs, games room as well as an exercise area for dogs in front of the building.

Accessibility

Induction loop systems are in place around the port, along with accessible restrooms.

Find out more about the facilities at the Port of Dover here.

The accessibility of our ships can vary and we would recommend that you read our Accessibility pages before booking or travelling with us, for the most up to date information. 

Please let us know when you make your booking, if you require any special assistance on our ferries to France. Not only will this help us provide you with the best service possible, it is also a legal requirement for us to gather this information.

Get your Sunflower Lanyard – before you travel

If you, or someone you are caring for has a disability that may not be immediately apparent, the Sunflower Lanyard acts as a discreet sign for staff that additional support or assistance may be required. The use of the lanyard is voluntary and details of the disability are not needed. If you need special assistance, this should still be highlighted to us during the booking process.


We are proud to be the first within the ferry sector to launch this scheme, and it is now available on all our routes. We are hoping this will encourage other providers to follow suit and help support their customers. We are passionate about our customer’s experience and providing inclusive transport, we understand travel and unfamiliar surroundings can present challenges for some of our customers.


If you wish to request a lanyard before travel, you can contact us via phone on 01304 44 88 84 or by email on travelassistance@poferries.com. A lanyard will then be posted to you within 7 days.


Additionally you have the option of collecting a lanyard on your day of travel, this can be requested when you check in for your sailing or from our reception desk on board.